Refund policy
1. Quality or Shipping Issues
Orders with product quality problems, damaged items, or incorrect products sent can be refunded or replaced. In such cases, customers do not need to return the item.
2. Personal Reasons
For orders that are unsatisfactory due to personal reasons—such as choosing the wrong size, placing the wrong order, or simply not liking the product—we do not offer no-reason refunds or replacements. Customers may return the item for a refund, but they are responsible for return shipping and any additional costs.
3. How to Request a Refund
To report an issue or request a refund, please contact our support team:
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Email: support@example.com
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Phone: +1 (555) 000-00
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Hours: Mon–Fri, 9am–5pm PT
Our team will review your request and provide instructions for refunds or replacements.